Welcome to IXOS Customer Care area
For information regarding your orders our team is at your disposal.


Mon - Wed - Fri 9:00 am - 5:30 pm


+39 366 9111622
Mon - Wed - Fri 9:00 am - 5:30 pm






Which payment method can I use?
You can pay by credit cart or by paypal

The item I want is out of stock. Will you be getting more stock?
We don't currently have the facility to let you know if or when an item is due back in stock. If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Ixos' s latest new products and offers?
Yes. By simply clicking on Newsletter you will receive information on Ixos's latest products, lookbook and events.

Can I cancel my Ixos Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.

How and when can I contact Ixos Customer Care?
We aim to making shopping with Ixos easy and simple, but we know that you may have some questions so we’ve developed our Help and Contact area to help. Hopefully, you will find the answers you are looking for. However, if you need to contact us, we’re here Monday to Friday 09:30 to 18:30 and you can email us via 'Contact Us'. We’ll let you know your query has been received, and will get back to you with an answer within 24 hours.

How do I recover my forgotten password?
If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.

How and When can I contact Ixos Customer Care?
You can contact us by email at shoponline@malloni.com. We commit ourselves to send you a reply no later than 24 hours. All requests sent on Saturday will be processed within the following Monday .

How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Care.

Can I track my order?
Yes. Click on the order menu in your account and you will be able to track your order in real time.

Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

What should I do if I receive a faulty item?
ixosofficial.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Care.

What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our Customer Care.




Return shipping costs will be at Customer’s charge and care. Merchandise can be shipped with the preferred forwarder.
Returns or exchanges must be notified within 14 days from receipt of the goods in order to manage the return/exchange within 30 days from delivery.
Return shipping costs will be at Customer’s charge and care. Merchandise can be shipped with the preferred forwarder.

1. Contact our Customer Service by e-mail at ecommerce@ixosofficial.com or by phone at +39 366 9111622 (Mon-Fri 10 – 12 / 15 – 17) and we will provide the delivery address.

2. Place the Return/Exchange form received in the box with the merchandise. You can use the original box or another one.

3. If possible, provide the shipping receipt with tracking number by email to our Customer Care.

4. If it deals with an exchange (permitted only for color/size of the same style ordered), as soon as we will receive the parcel, we will check the integrity of the merchandise and as confirmed we will proceed with the shipment of the item already set aside for you.